FAQ: Nuwa Pen | AI-powered Ballpoint Pen
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is Nuwa Pen?

Nuwa Pen is a smart pen that captures and digitizes your handwritten notes and drawings in real-time as you write on any paper surface. It connects to your smartphone or tablet via Bluetooth, syncing with the Nuwa Pen app for viewing, editing, and organizing your notes. The pen offers a seamless blend of analog writing and digital convenience, revolutionizing the way you take notes.

Last updated: May 10, 2023 03:08

What is the one year membership that's included in my reward?

The One Year Membership included in your reward is a one-year subscription to our premium features within the Nuwa Pen app. During this period, you’ll enjoy access to advanced features such as Augmented Notes, Text Conversion, and app integrations without any additional cost.

Augmented Notes allow the app to recognize rich elements like to-do lists, calendar invites, and phone numbers, while Text Conversion turns your handwriting into typed text.

After the first year, you can choose to continue the subscription to maintain access to these premium features.

Last updated: May 10, 2023 03:22

Does Nuwa Pen need a subscription to work?

No. Nuwa Pen does not require a subscription to work.

However, the optional subscription (priced at $2.99/month) covers the costs associated with advanced features like Augmented Notes and Text Conversion.

Augmented Notes: This feature enables the Nuwa Pen to recognize rich elements within your handwritten notes, such as to-do lists, calendar invites, phone numbers, and more. It allows for seamless integration with your favorite apps, enhancing your overall note-taking experience and making your notes more interactive.

Text Conversion: With this feature, your handwritten text is automatically converted into digital, typed text. This makes it easier to search, edit, and share your notes with others, as well as integrate them into various digital platforms.

The subscription helps us cover API costs and vendor requirements, but it’s not necessary for the basic functionality of the Nuwa Pen.

Last updated: May 10, 2023 03:18

What is the difference between your website pre-orders and Kickstarter?

Not everyone has a credit card, so we offer more payment opportunities on our website. This way everyone who wants to already support the project by pre-order, can do so! Kickstarter has the best deals though.

Last updated: May 10, 2023 03:18

What if the ink runs out?

Then you can replace it with any D1 ink cartridge on the market, and you’ll get 3 extra as part of each reward.

Last updated: May 10, 2023 03:18

Will app notes be exportable to Google Drive?

Yes, we’ll offer exports (no subscription needed) in PNG, JPEG and PDF so that you can export your pages to any other apps you use or share them with anyone you know.

Last updated: May 10, 2023 03:18

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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